Support & Help Center for Restaurantly
Welcome to the official support page for Restaurantly. We are dedicated to providing a seamless mobile experience for our users. If you are experiencing technical issues, have questions about your account, or need assistance with features, please contact our support team using the channels below.
Contact Us
Email Support For general inquiries, bug reports, or login issues, please email us at contact@restaurantly.io. We aim to respond to all tickets within 24 hours.
Phone Support: If you require immediate assistance or have billing inquiries, our team is available Monday–Friday, 9:00 AM – 5:30 PM / (303) 877-4191.
Frequently Asked Questions (FAQ)
Q: How do I delete my account? A: We value your privacy. You can request the deletion of your account and all associated data directly within the mobile app by navigating to Settings > Delete Account. Alternatively, you may email a deletion request to contact@restaurantly.io, and we will process it within 30 days.
Q: Why does the app ask for location/camera permissions? A: Restaurantly requires camera access to allow you to upload profile photos or scan documents directly into the CRM. Location services are used only when you explicitly use "Check-in" features. You can modify these permissions at any time in your device settings.
Q: I forgot my password. How do I reset it? A: Tap the "Forgot Password" link on the login screen. You will receive an email with instructions to reset your credentials. If you do not receive the email, please check your spam folder or contact support.
Privacy & Terms
Your data security is our priority. Please review our full legal policies below: https://restaurantly.io/privacy-policy Copyright ©. All rights reserved.
Required Privacy Policy Addendum
Apple also requires your Privacy Policy to explicitly mention mobile data collection. Ensure the link on your support page leads to a policy that includes a section like this:
Mobile Application Data Collection When you download and use our mobile application, we may collect the following information to ensure proper functionality:
- Contact Information: Name, email address, and phone number for account management.
- User Content: Photos or media you choose to upload to the application.
- Device Information: IP address and device ID for security and fraud prevention.
- Usage Data: Crash logs and performance data to help us improve the app experience.
We do not sell your personal data to third parties. Data is processed securely via our infrastructure provider, HighLevel, who adheres to strict data protection standards.